Call 877-817-0246 Mon.-Sat. 9am-5pm 

Frequently Asked Questions

Also see Ordering Info
What is the cost of shipping?

Shipping is free for all addresses within the Continental U.S. (other areas will be charged standard UPS rates plus applicable customs costs). If a rug is shipped to you by air directly from the country of origin, we will ask you to pay a portion of that air-shipping expense. If you need to return a rug, you are only responsible for the return-shipping expense. 

Can I try a rug before buying?
Yes! Since we do not have samples or swatches of our rugs, we encourage you to order the smallest size available (often a 2 x 3) to view the colors and make sure it will work for you. Then, once you've made a decision, you can return the small one and order the correct size. To return a trial rug, please reference our return instructions.
What if I don't love my rug?
If your order doesn't meet your expectations for any reason, return it for a full refund within 30 days of purchase. We want to help you find rugs you love, and your satisfaction is guaranteed. We do not have re-stocking fees or hidden charges. If you need to return a rug, you are only responsible for the return-shipping expense. To return a rug, please reference our return instructions.
When am I charged?
If the rug that you're ordered is available, we accept your payment and ship it to you within two days. If it is not available and needs to be ordered, we'll let you know how long that would take. If you decide to proceed, we would refund 50% of your payment, less applicable air-shipping charges. When the rug is ready to ship to you, we ask for the balance due.  Please email any questions to:  info@arugforallreasons.com.
Are the colors on the website true to the colors of the rugs?
We spend a great deal of time ensuring that our rugs are shown to you as accurately as possible. Please keep in mind that the color calibration of computer monitors and browsers can vary slightly.
Can you suggest a rug to go with the colors and decor of a room?
Feel free to mail us pictures, fabrics, wallpaper, or paint chips, or email us photos, which can be very helpful to us in deciding which rugs to suggest. Or perhaps you're starting with the rug, which is ideal as a starting place from which to pull fabrics and paint colors. We provide free consultation to help you find the perfect rug for your space. In addition, if you email us a picture we can mock up a 'style frame' to show you what the rug might look like in your space.
Do you carry rug pads?
Yes, we sell different types of rug pad for rugs on hard surfaces as well as rugs over wall-to-wall carpeting. We carry these on rolls and will cut your pad for 
the perfect fit. Visit our rug pad section to find the perfect pad for your rug and particular floor surface.
Do you offer rug cleaning?
We can refer you to an expert rug-washing service, which is the recommended method for cleaning any good, wool rug. We are also able to advise you on preparing the rug for shipping out of your area (see related article: How to ship a rug). Your rugs will come back to you feeling soft, colors brightened, and clean. Feel free to send us a note. For information about day-to-day care for your rugs, please reference our blog article How To Care For A Handmade Rug.
Do you offer rug repairs?
We will refer you to an expert in rug repair. Please send us a note or call to discuss the problem. Additionally, you can email us a photo of your rug, highlighting the areas that need repair. We will give you a cost estimate and time frame.  As many areas of the country might not have experts who know how to repair handmade rugs, and we can also advise you on how to prepare your rug for shipping (see our article: "How to ship a rug").
What are your business hours?
We are available from 9 am to 5 pm Monday through Saturday. We can be reached at 541-840-3384 or 877-817-0246, or you can send us a note. If we are not available to answer the phone, please leave us a message. We are usually able to return calls and answer notes within 48 hours.
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